Shipping & Returns

 

Shipping

Our carrier of choice for shipping is FedEx, but we do offer USPS shipping. Orders are shipped within 5-7 business days from date of order.  Please allow 10-14 days for custom orders.  For expedited shipping, please contact customer service.

Return Policy

REFUNDS
If for any reason you are not satisfied with any purchases you make from this site, return your purchase within 5 business days for a full refund. Sorry, we cannot refund freight charges on delivery and return of goods.

METHOD OF REFUNDS
Geri Mateus Studios, LLC will refund to the original credit card used for the original purchase.

HOW TO MAKE A RETURN
We ask that you print and fill in the Returns Information below, and return the product in its original condition with its packaging. We will also need a copy of your order invoice which shipped with your order.

Please ship using an insured carrier to:
Geri Mateus Studios
6352 E. Fulton
Ada, MI 49301

RETURNS INFORMATION
Please provide us with the information outlined below. This information must accompany all returns.

Personal Details

  • Name:
  • Company:
  • Street Address:
  • Town/City:
  • State:
  • Postcode:
  • Country:
  • Email Address
  • Contact Phone: (_____)________________
  • Product Details
  • Returned Item:
  • Order Date:
  • Reason for return:
  • What would you like us to do?
    • Replace with another of the same product
    • Refund my credit card

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